Return Policy - No Hassle Returns
We want you to love every purchase; however, if you are dissatisfied with your order for any reason, please contact us to arrange for a return of the product.* You will need a return merchandise authorization number (RMA) in order for it to be accepted. E-mail or call us toll free at 1-212-219-3370 begin to receive this authorization. Any returns sent to us without a return merchandise authorization number (RMA#) will not be accepted.
You may request an RMA# within 30 days of your shipment receipt date. RMA numbers are valid for 7 days. Returns must be in their original packaging and must be postmarked or have visible tracking within 7 days of receiving an RMA#. Any returns that are postmarked after 7 days of receiving an RMA# will not be accepted.
We cannot issue a return authorization on products after 30 days.
You will receive a full refund credited to your original payment method. Any original shipping fees are non-refundable. Please allow up to two weeks for the return to be processed.
Customers are responsible for return shipping charges, unless the return was a result of damage or error. Please return the product via UPS or US mail or another common carrier. We are not responsible for return packages that may be lost or damaged in transit; we recommend using a shipping method with tracking and insurance. Retain your shipping receipt for proof.
All returned merchandise must be in its original packaging and have the original sales slip enclosed. All parts, pieces, cords, chargers, printed materials, promotional items, gifts with purchase and any original product packaging must be returned. You may keep free gifts and gifts with purchase, but we will charge your account for the full value of the gift. Returned products may not be altered and must contain over 50% of the product.
There is also a $15 fee for refused orders or those that are returned as 'undeliverable.' Please ensure the shipping information you have provided is correct and complete upon placing your order to avoid this fee.
We appreciate your assistance and understanding in adhering to this return policy. Please remember that we reserve the right to refuse a refund on any return shipment. Multiple return requests are subject to our review and a maximum of three individual items returned or exchanged per rolling year/365 day period are allowed per customer, after which they will no longer be able to return items. We reserve the right to deny multiple refunds on products purchased and returned more than once.
Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense or destroyed upon request.
If you have any questions about whether you qualify for a return or would like to arrange for an exchange, please feel free to call us toll free at 1-212-219-3370
Address Correction Fee
I verify that the shipping information I have provided is correct and complete to ensure proper delivery of this package. I understand that if UPS is used as the shipper and is required to make a change or correction to the shipping information I have supplied, Audrey’s SkinCare will charge me a $11.00 address correction fee that UPS has charged them.
Once your order arrives, please examine it for any damage that may have occurred during shipping. If a product has been broken or damaged during shipping, we sincerely apologize! Please Audrey’s SkinCare immediately to get instructions. Please keep the box, packaging materials, and damaged items for inspection by the carrier. If this is not done promptly and correctly, we are not responsible to exchange the damaged items.
We do not accept returns on price-matched items or those purchased with a credit from a previously returned item.
Due to manufacturer specifications, we are also unable to accept returns on all products.
Any special-order items, purchased samples, clearance items, final sales items or multiple quantity items that require a separate order are considered final sale and non-returnable. This includes personal orders that Audrey’s SkinCare places for an individual customer, special orders on discontinued items, and any bulk ordered item purchased in quantities greater than 3.
Mail In Orders
Personal checks and money orders are accepted. A $70.00 minimum fee will be charged to all returned checks. All orders paid by check will be held for two weeks after funds are received.